Bleed is an extension of artwork or colour(s) to minimise unprinted edges appearing when we cut your prints to size. All print files must include a minimum 3mm bleed before upload unless a white/unprinted background surrounds your artwork and doesn't extend to the page edge.
We highly recommend submitting your artwork as a high-resolution PDF (minimum 300 DPI) with all fonts outlined and images embedded. We also accept high-resolution JPEG, PNG, and TIFF files for certain products like posters and photo prints.
For the most accurate print results, please ensure all your artwork files are set up in CMYK colour mode rather than RGB. RGB is meant for digital screens, and colours may appear duller when converted to CMYK for printing.
Once you upload your artwork, our system generates a digital proof. You can review this directly in your browser. We strongly recommend downloading the high-res PDF proof, as it provides the closest representation of how your files will appear in print, highlighting any hidden issues or cut-offs.
RGB (Red, Green, Blue) is used for digital screens and monitors. CMYK (Cyan, Magenta, Yellow, Key/Black) is the standard colour model used in printing. Because CMYK has a smaller colour gamut than RGB, some bright colours on your screen might look muted when printed. Always design in CMYK for the best results.
For crisp, clear printing, all raster images (like photos) should be at least 300 DPI (Dots Per Inch) at their final printed size. Images pulled from the web are usually 72 DPI and will look pixelated or blurry when printed.
Yes! We provide free downloadable templates for all our products in Illustrator (.ai), InDesign (.indd), and PDF formats. These templates include bleed lines, cut lines, and safe zones to ensure your artwork is set up perfectly.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment gateways.
Invoices are automatically emailed to you upon successful payment. You can also download them directly from your Account Dashboard at any time under the 'Order History' section.
Yes, we offer invoicing and 30-day payment terms for approved corporate clients and regular bulk purchasers. Please contact our support team to apply for a corporate account.
Standard production takes 2-4 business days. Shipping times vary based on your location and selected delivery method, typically ranging from 1 to 5 business days. Express overnight shipping is available at checkout for urgent orders.
Yes! Once your order has been dispatched from our facility, you will receive an email with a tracking link so you can monitor your delivery in real-time.
Currently, we focus primarily on domestic shipping to ensure the fastest turnaround times. However, we can accommodate international shipping for bulk orders upon request. Please contact support for a custom quote.
While rare, delivery delays can happen due to courier issues. If your order is significantly delayed beyond the estimated delivery date, please contact our support team. We will investigate with the courier and ensure you receive your order or a replacement.
We offer a wide range of paper stocks. Our standard options include 150gsm gloss for a budget-friendly vibrant finish, and 250gsm silk for a more premium, durable feel. We also offer recycled paper options and luxury thick card stocks.
Yes, our outdoor vinyl banners, mesh banners, and PVC boards are completely waterproof and UV-resistant, making them perfectly suited for long-term outdoor exposure in all weather conditions.
Absolutely. If you have a specific material or unique finish in mind that isn't listed, please reach out to our team for a custom quote. We have a vast network of suppliers and can usually source what you need.
We stand behind the quality of our prints. If you are not 100% satisfied with your order due to a manufacturing error or defect on our end, please contact us within 14 days of receipt for a full reprint or refund.
Because our printing process is highly automated to ensure fast turnaround times, you only have a 30-minute window to cancel or modify your order after it is placed. Once it enters production, changes cannot be made.
Yes! We offer free sample packs featuring our most popular paper stocks, finishes, and product types. This allows you to feel the quality before placing a large order.
Yes, we have an in-house team of professional graphic designers. If you don't have print-ready artwork, our team can help you design everything from logos and business cards to complex brochures. See our Design & Digital section for pricing.
For most of our digital print products, there is no minimum order quantity (you can order just 1). However, some specialty products and offset printing methods may have minimum runs. This will always be clearly stated on the product page.
Our print-on-demand (POD) service allows you to print exactly the quantity you need, when you need it, with no minimum order requirements. You upload your design, select specifications, and place an order. We handle production and fulfillment on demand.
Absolutely. Our Reseller Program includes white-label shipping, meaning your orders will be shipped in unbranded packaging with no PrintGlobal invoices inside, so it looks like it came directly from your business.
Yes, our API and direct integrations allow you to connect your e-commerce store directly to our POD facility. Orders placed on your website will automatically be routed to us for printing and fulfillment.
Most print-on-demand orders are produced and dispatched within 2-3 business days. During peak seasons, this may extend slightly, but we prioritize API and reseller orders to ensure your customers get their products fast.
Yes, we offer a specialized Trade Print Program for graphic designers, marketing agencies, and print brokers. This gives you access to wholesale pricing, priority support, and unbranded shipping.
Absolutely. We have the capacity to handle multi-location rollouts for franchises and large corporations. We can print, package, and distribute marketing materials directly to hundreds of stores nationwide.
Yes, for enterprise clients we can build a custom, branded Web-to-Print portal. This allows your team members to log in, customize approved templates, and order marketing materials directly while maintaining brand consistency.